top of page
  • What is the focus of Jean Luc & Nick's website?
    Our wellness website is dedicated to promoting healthy living through nutritious recipes, invigorating aerobic step classes, engaging forum discussions, and interactive Zoom chat sessions.
  • How do I become a member of the Jean Luc & Nick wellness community?
    To become a member, click on the "Login" option in the menu. On desktop, you'll find it in the top right corner, and on mobile, access the menu using the three vertical lines in the top right corner. Then, select the blue "Login" option. Once on the login screen, choose the "Sign Up" link and follow the prompts to sign up using your Google, Facebook, or email account.
  • What information do I need to provide when signing up for membership?
    When signing up for membership, you'll be asked to provide basic information such as your name, email address, and a password. Alternatively, you can sign up using your Google or Facebook account for added convenience.
  • Is there a fee to become a member of the Jean Luc & Nick wellness community?
    No, membership to our wellness community is completely free! Simply sign up using your preferred method to gain access to our exclusive content and resources.
  • Can I sign up for membership using my existing Google or Facebook account?
    Yes, you can sign up for membership using your Google or Facebook account for a quick and seamless registration process. Simply select the respective option when prompted during the sign-up process.
  • What happens after I sign up for membership?
    After successfully signing up for membership, you'll gain access to our website's exclusive content, including recipes, aerobic step classes, forum discussions, and Zoom chat sessions. You'll also receive our newsletter to stay updated on the latest news and events.
  • I'm having trouble logging in or signing up for membership. What should I do?
    If you're experiencing difficulties logging in or signing up for membership, please ensure that you're following the correct steps outlined on our website. If the issue persists, please reach out to our support team for assistance or use our chat option to get in touch with us.
  • Can I access the website's content without becoming a member?
    Access to our website's exclusive content and resources is reserved for registered members only. However, signing up for membership is quick, easy, and completely free! Simply follow the steps outlined on our website to become a member today.
  • Is my personal information secure when signing up for membership?
    Yes, we take the privacy and security of our members' personal information very seriously. Rest assured that any information you provide during the sign-up process is encrypted and protected according to industry standards. We will never share your information with third parties without your consent.
  • What types of recipes are available on the website?
    Our website features a variety of nutritious recipes tailored to support a healthy lifestyle. From energizing breakfast options to satisfying dinner ideas, you'll find recipes to suit every taste and dietary preference.
  • How can I provide feedback or ask questions about the website or its content?
    We value feedback from our members and are always here to help! You can contact us through the website's contact form or by emailing us directly at hello@jeanlucandnick.com We're happy to answer any questions you may have or address any concerns.
  • I signed up for the newsletter but still can't see content, why?
    Signing up for our newsletter is separate from creating an account to access our content. While subscribing to the newsletter keeps you updated with our latest news and events, it doesn't automatically grant access to our content. To access our exclusive content, including recipes, classes, forum discussions, and more, you need to create an account. Simply click on the "Login" option in the menu, select "Sign Up," and follow the prompts to create your account. Once registered, you'll have full access to our website's resources.
  • What happens when I unsubscribe from the JeanLucandNick.com newsletter?
    When you unsubscribe from our newsletter, your account on our website will be deleted, and all associated content you have created and shared will be removed. Additionally, your membership in the VIP group will be revoked. We value your membership and participation in our community, but unsubscribing from the newsletter will result in the loss of access to our platform and its features. If you have any questions or concerns about this process, please feel free to reach out to us for further assistance.
  • How can I contact Jean-Luc & Nick?
    You can contact us through various channels: Email: Send us an email at hello@jeanlucandnick.com. Mail: Reach out to us via mail at 710 - 15 Singer Court, North York, ON, M2K 0B1. Facebook Messenger: Message us on Facebook Messenger for quick communication. Visit the Contact Us page on our website for additional contact options. Schedule a 15-minute Zoom session with us by visiting the Meet page on our website. Use the chatbox available on our website to send us a question.
  • How quickly can I expect a response when contacting Jean-Luc & Nick?
    We strive to respond to all inquiries promptly. Please allow up to 1-2 business days for a response, although we often reply sooner.
  • Can I schedule a personal Zoom session with Jean-Luc & Nick?
    Yes, you can schedule a 15-minute Zoom session with us by visiting the Meet page on our website. Simply select a convenient time slot, and we'll be happy to chat with you!
  • Should I complete my profile?
    Yes, completing your profile helps us find you easier and allows your friends within the community to find you too. To update your profile, follow these steps: First, log in to your account. Then, click on your name in the top right corner (highlighted in blue). On mobile, access the menu by tapping on the three lines in the top right corner, followed by your name. Once in the menu, select "Profile" to make changes or updates to your profile information.
  • Can I suggest topics for the Zoom chat sessions?
    Absolutely! We welcome suggestions from our members for topics they would like to see covered in our Zoom chat sessions. Feel free to reach out to us with your ideas and suggestions by using the Contact Us option for members.
  • What are Wellness Chats with Jean-Luc and Nick?
    Wellness Chats are interactive Zoom sessions hosted by Jean-Luc and Nick, where participants can engage in live cooking sessions, wellness discussions, community conversations, and find support and inspiration.
  • Who can participate in the Wellness Chats?
    Everyone is welcome to join our Wellness Chats! Whether you're seeking healthy cooking tips, wellness insights, or simply want to connect with a supportive community, there's something for everyone in our chats. Simply register for an account and you are free to join us for any of our session.
  • When do the Wellness Chats take place?
    Wellness Chats occur every Tuesday, Thursday, and Sunday at the following times: 7 PM ET / 8 PM AT / 6 PM CT / 5 PM MT / 4 PM PT. Please visit the Chats website page for the latest schedule.
  • Are the Wellness Chats free to attend?
    Yes, our Wellness Chats are completely free for everyone to attend. Simply register for a session using the provided "Details" link, and you'll receive a Zoom link via email to join the chat.
  • How do I register for a Wellness Chat session?
    To join one of our live wellness chat, simply visit our Chats page, locate the session you wish to join, click on the "Details" link provided for the session you're interested in and register. You'll receive a Zoom link via email, which you can add to your personal calendar for easy access.
  • What if I can't attend a live session?
    If you're unable to attend a live session, don't worry! You can access past sessions to catch up on any content you may have missed. Simply click on the Media link to view previous recordings.
  • How will I be notified if a session is cancelled?
    If a session is cancelled, you'll receive a notification via email. We also recommend adding the Zoom link to your personal calendar to stay updated on any changes.
  • Are the aerobic step classes suitable for beginners?
    Yes, our aerobic step classes are designed to accommodate participants of all fitness levels, including beginners. We provide modifications and guidance to ensure a safe and effective workout for everyone.
  • What type of step classes does Jean Luc & Nick offer?
    We offer both Step Basic, Step Advanced and Step Pro virtual classes via Zoom throughout the week.
  • Do I need prior step experience to participate in these classes?
    No prior step experience is required! Step Basic is designed for beginners who want to have fun while getting active, while Step Advanced offers a slightly more challenging option suitable for all fitness levels.
  • What can I expect from a Step Basic class?
    Step Basic is perfect for beginners and is focused on providing a fun and accessible workout experience. You'll engage in low-impact, high-cardio exercises designed to get your heart pumping and your body moving.
  • Is Step Advanced suitable for beginners as well?
    Yes, Step Advanced is accessible for all participants, even without prior step experience. While it offers a slightly more challenging workout compared to Step Basic, we provide modifications to ensure that everyone can participate and enjoy the class.
  • How can I join a live step class?
    To join one of our live step classes, simply visit our Step page, locate the class you wish to join, click on the "Details" link provided for the class you're interested in and register. You'll receive a Zoom link via email, which you can add to your personal calendar for easy access.
  • How will I be notified if a class is cancelled?
    If a class is cancelled, you'll receive a notification via email. We also recommend adding the Zoom link to your personal calendar to stay updated on any changes.
  • Is it necessary to consult a physician before participating in the step classes?
    Yes, it's essential to consult your physician before beginning any form of physical activity, including our step classes. Your physician can provide personalized guidance based on your health status and fitness level.
  • Are the step classes offered free of charge?
    Yes, our step classes are currently offered free of charge. Take advantage of this opportunity to join us for engaging and invigorating workouts at no cost.
  • What should I do if I experience pain or discomfort during the class?
    If you begin to feel pain or discomfort during the class, it's essential to stop and rest. Listen to your body and refrain from continuing exercises that cause discomfort. You can always resume the class once you're feeling better.
  • Who is responsible for any injuries that may occur during the classes?
    While we strive to provide safe and effective workouts, it's important to understand that participation in any physical activity carries inherent risks. We are not responsible for any injuries that may occur from attempting to complete our classes. Please exercise caution and consult your physician before participating.
  • Is a step required for the step classes?
    No, a step is not required for any of our classes. However, if you choose to use a step, it's important to ensure that it is a proper step designed for exercise purposes. Using improper equipment may increase the risk of injury, so please exercise caution and use equipment that is safe and suitable for your workout.
  • When are classes held?
    For the most up-to-date information on class schedules, please consult the schedule on the Step website page. You can find the schedule by visiting our website and navigating to the Step classes section.
  • How do I download the Spaces by Wix app?
    You can download the Spaces by Wix app from the Google Play Store for Android devices or the Apple App Store for iOS devices. Simply search for "Spaces by Wix" and follow the prompts to download and install the app on your device.
  • Can I access the forum and other community features through the Spaces by Wix app?
    Yes, the Spaces by Wix app provides access to our forum and other community features, allowing you to engage with other members and participate in discussions on various wellness topics.
  • Is the app available for both Android and iOS devices?
    Yes, the Spaces by Wix app is available for both Android and iOS devices, ensuring that you can access Jean-Luc & Nick's space regardless of your device preference.
  • How do I access Jean-Luc & Nick on the Spaces by Wix app?
    Simply download the Spaces by Wix app from the Google Play Store for Android devices or the Apple App Store for iOS devices. Once downloaded, search for "Jean-Luc & Nick" within the app and join our space to unlock exclusive content and community connections.
  • What features are available on the Spaces by Wix app for Jean-Luc & Nick?
    On the app, you can: Register for Classes: Browse our class schedule and sign up for upcoming sessions hassle-free. Shop: Explore curated products and merchandise related to wellness and fitness. Engage in Community: Participate in forum discussions and connect with others on various wellness topics. Message Us or Your Friends: Send us a message directly or connect with friends within the community through private messaging.
  • Can I register for classes through the Spaces by Wix app?
    Yes, you can easily register for classes directly from the app. Browse the schedule, select the classes you're interested in, and sign up with just a few taps.
  • Is there a fee to join Jean-Luc & Nick's space on the Spaces by Wix app?
    No, joining our space on the Spaces by Wix app is completely free! Enjoy access to exclusive content and community connections without any cost.
  • What are the community options associated with Jean-Luc & Nick?
    We offer multiple avenues for community engagement: Hello! Step with Jean-Luc and Nick: Our public Facebook group open to everyone. Here, we share updates, news, games, and fitness challenges. VIP with Jean-Luc and Nick: A smaller, exclusive Facebook group for members of jeanlucandnick.com to share their wellness journey. Forum: Our secured and members-only forum on our website where you can also share your journey.
  • Is Facebook required to join our community?
    No, Facebook is not required to join our community. While we have Facebook groups available, participation in them is optional. You can also engage and share your journey on our secured and members-only Forum directly on our website.
  • How can I join the "Hello! Step with Jean-Luc and Nick" Facebook group?
    To join our public Facebook group, simply click the link at the top of our website. This will direct you to the group page where you can request to join.
  • How do I join the "KickStart with Jean-Luc and Nick" Facebook group?
    To join our KickStart Facebook group, you must first become a member of jeanlucandnick.com. Once you're a member, you will be able to request to join by providing your email. It's our way of ensuring that the group remains exclusive to our website members.
  • How does shopping with Jean-Luc & Nick support the community?
    Every purchase made in our shop directly funds our website and helps keep our membership free. Your support enables us to continue providing valuable resources to our community.
  • What is included in the prices listed in the shop?
    All prices in our shop include shipping costs. However, please note that taxes will be added during checkout.
  • Are there any additional fees I should be aware of?
    Some items may include import fees, which will be specified when you're placing your order. Please review the details provided for each item.
  • How does the Amazon Associates program work?
    We also share our favorite Amazon products as part of our shop. As Amazon Associates, we earn a commission from qualifying purchases made through the links on our website. You don't need to purchase anything; simply clicking on the Amazon products helps support us.
  • How are the funds generated from the shop used?
    All funds generated from our shop go towards funding our website and covering our expenses. This includes maintaining our platform, hosting fees, and other operational costs. Your support allows us to continue offering free membership to our community.
bottom of page